Here at UK Ghost Nights we do our best to make sure all the events we organise are conducted in a professional manner. You agree that by booking on an event you accept that any and all services from UK Ghost Nights are classed as for entertainment purposes only. UK Ghost Nights cannot guarantee that paranormal activity will take place and therefore we cannot make any guarantees about the validity and truth behind your personal experiences whilst at an event. However, what we will guarantee is that all of our events are organised and are conducted under controlled conditions at all times.
The following terms and conditions are to insure that you are fully aware of the nature of the events UK Ghost Nights organise and run.
- Due to the nature of some our events the following age restriction applies:The minimum age for participants on all of our ghost hunt events is 18 years or older.
- No alcohol or drugs should be consumed prior to or during a ghost hunt event. If this occurs you will be asked to leave the premises immediately, regardless of time, weather or personal circumstances. No refunds will be given in these circumstances. This is to ensure the safety and comfort of all guests.
- Due to the law no smoking is allowed indoors at any event. There may well be designated smoking areas at some of our events but please be advised these are likely to be outdoors. However, we cannot guarantee that these facilitates will be readily available.
- Due to Health and Safety restrictions at our locations pregnant women are not allowed on our events.
- UK Ghost Nights do not provide any sleeping facilities at the event unless stated. Some of the locations do offer overnight facilities, however the onus is on the customer to book any required rooms. Please note we have no liability for any accommodation booked if an event is cancelled.
- UK Ghost Nights will not at any time, location or event, be liable or responsible for any loss or damage to equipment belonging to the participants, during and after the event, even if caused by, for example, suspected paranormal activity.
- All personal belongings, clothing, equipment, vehicles and or effects belonging to you or members of your party are your own responsibility and will always remain so. UK Ghost Nights are not and cannot be held responsible for the safe custody of attendee’s property, for its loss, damage or theft.
- In the event of any unforeseen problems, accidents or incidents that may happen during an event, all members of your team are advised to have in place their own third party public liability insurance. UK Ghost Nights cannot and do not accept any liability for any accident or injury to you or death, however caused.
- UK Ghost Nights remind all guests that all paranormal investigations by their very nature can be quite reserved affairs, as well as being fun. Therefore it is requested that if you are thinking of booking an event with us as a group that’s up for a laugh – for example a stag or hen party – then you carefully consider whether a ghost hunt event is really suitable for yourselves? Disruptive behaviour of any sort is not and will not be tolerated out of fairness to all of our guests. Throughout the organised event you and your party will be expected to act at all times in a sensible manner and that will not cause harm or injury to anyone else or effect of the property etc.
- Any event due to take place wholly or partially in the open air could be affected by adverse weather conditions. In this case, UK Ghost Nights reserves the right to relocate the event to an area which is undercover. In most cases all our events will still take place and it is your responsibility to bring suitable clothing to match the weather conditions of the time. We can only offer refunds or exchanges if an event has been cancelled or rescheduled.
- Rarely, ghost hunt events are cancelled or postponed by UK Ghost Nights due to weather conditions or situations out of our control, but if the event has to be cancelled, moved or re-scheduled. UK Ghost Nights will issue a credit note or refund to the value of the event booked or difference in price for an alternative venue. Any expenses including travel or for accommodation incurred by yourself or your party, due to the cancellation of a ghost hunt event is not the responsibility of UK Ghost Nights and will not be refunded or compensated in any form.
- UK Ghost Nights only use professional paranormal investigators and mediums: however any and all statements made by our paranormal investigators and/or mediums are the sole opinion of the individual paranormal investigator and/or medium and do not reflect the opinions or policies, stated or otherwise, of UK Ghost Nights. No perceived predictions, opinions, information, advice or comments made by our paranormal investigators and mediums should be interpreted as factual or actual. You, the Customer, are responsible for making your own decisions and opinions and it is understood that when our paranormal investigators and/or mediums suggest something to you, it is an opinion of the paranormal investigators and mediums and should NOT be interpreted as the only course of action.
- Please note that UK Ghost Nights accounts and information regarding any paranormal activity occurring at the locations are not fabricated in any way shape or form. Although UK Ghost Nights teams have on occasion witnessed and recorded paranormal activity in these locations we cannot and will not guarantee that any paranormal activity will take place on the night of the event.
- UK Ghost Nights do not recommend that guests take part in any UK Ghost Nights events if they suffer from any serious mental or physical impairment. Please call us to discuss before booking to assess the suitability of the event. If you suffer from any other significant medical condition such as epilepsy you must report this at the time of booking. UK Ghost Nights will not and cannot be held responsible for the consequences of any trauma experienced before, during or after any of our events.
- UK Ghost Nights encourage all guests to bring any filming, recording or photographic equipment for personal use. UK Ghost Nights may also use certain recording equipment, whether in digital or videos or audio recordings these maybe used on our web site. You may inadvertently appear in imagery that appears on the UK Ghost Nights web site and or publicity materials. You hereby agree to their use.
- All event bookings made with UK Ghost Nights must be paid in full at least 4 weeks before the event date. Any booking not paid in full within 21 days of an event will be offered to other customers. All deposits are non refundable regardless of circumstances unless we cancel the event.
- UK Ghost Nights Cancellation/Refund policy.
When you make a booking with us it is entirely your responsibility to ensure that you are able to make the event date you have booked as we cannot offer a refund or transfer your places onto another event date if you or any of your party are unable to attend.
The reason for this is that all places are paid for in advance to our locations which means we are still liable for these costs even if you cannot make the event. All payments including deposits and payments in full are non-refundable.
- Given that any UK Ghost Nights event is cancelled by ourselves due to circumstances beyond our control then we will endeavour to send immediate notice informing all relevant parties/guests booked onto the event, this will be actioned vie e-mail or text message.
- When attending a UK Ghost Nights event you may be asked to provide your booking ref or receipt as proof of your booking.
- It is the responsibility of the customer to arrive in time for the event and advise us of any potential lateness prior to the event commencing. Event specific contact numbers and deadlines for contact are given in the event joining information. No refunds will be given if contact is not made prior to start of event to arrange late arrival. It is not always possible to accommodate late arrivals at certain venues.
- Payments to UK Ghost Nights are accepted by using PayPal and major debit and credit cards via our website booking service. All payments must be made in full before the event. Once full payment has been received, we will send you confirmation of your booking. Event places will only be secured once full booking deposit or full payment has been received and processed by UK Ghost Nights.
- UK Ghost Nights try to make sure all the information posted/advertised or detailed on the site is accurate and up to date at all times. Please feel free to contact us immediately if you find or feel any information on the site is incorrect. However, the onus is on the individual to independently check any information posted/advertised or detailed on the UK Ghost Nights web site before relying on it. No representations are made by UK Ghost Nights that the information posted/advertised or detailed on the site is accurate and up to date or complete and therefore we do not accept liability for loss arising from any inaccuracy or information that is out of date.
- By agreeing to the terms and conditions detailed and set out by UK Ghost Nights you further indemnify the organisers/promoters and all team members associated to and working with or for UK Ghost Nights from and against all legal liability, in respect of any costs, claims, damages, demands, penalties, actions, proceedings, suits, losses or expenses in respect of or arising out of the injury to or the death of any person, or damage to any property arising from my participation in the chosen UK Ghost Night paranormal event, course/workshop and or demonstration.
- All event bookings made through UK Ghost Nights constitutes your acceptance of our Terms and Conditions in full. UK Ghost Nights may amend these Terms and Conditions at any time.
Transfers of tickets. Unfortunately we cannot put your places back up for sale on our website if you are unable to attend your event. However, if the ticket price has been paid in full your tickets can be transferred to another third party of your choice if you have sought permission from us to do so. THERE IS STRICTLY NO RESALE OF TICKETS
- Whilst we endeavour to have a medium present on our ghost hunt events, this is not always the case. If an event is advertised as having a medium and they cannot attend the event will go ahead as planned.
- UK Ghost Nights is a sole traded company based at 36 Brookfield Road, Leeds, LS6 4EJ, Email firstname.lastname@example.org, Tel: 07403559566/0113 2748026